Customer Support Policy – Espiie.com

Last Updated: 11-01-2025

At Espiie.com, we’re committed to providing exceptional customer service. Our goal is to ensure that every customer enjoys a smooth and satisfying shopping experience—from browsing to delivery and beyond.

1. Support Availability

Our customer support team is available to assist you during the following hours:

Support Hours:

Monday – Saturday: 9:00 AM – 8:00 PM (GMT +6)

Sunday: Closed

Response Time:

We strive to respond to all inquiries within 24–48 business hours.

2. How to Contact Us

You can reach our support team through any of the following channels:

Email: support@espiie.com

Website Contact Form: www.espiie.com/contact

Live Chat: Available on our website during business hours

Social Media: @EspiieOfficial (Facebook, Instagram, etc.)

3. Type of Support We Provide

Our support team can assist you with:

• Order tracking and delivery updates

• Product details and recommendations

• Payment and billing issues

• Returns, refunds, and exchange requests

• Account or login assistance

• Technical issues with the website

Please note: We never ask for your password, OTP, or payment details through email, phone, or chat. Stay alert against fraud.

4. Customer Responsibilities

To help us resolve your issue efficiently, please:

• Provide your order number and registered email address when contacting us.

• Include clear details or screenshots related to your inquiry or problem.

• Avoid sending multiple duplicate messages—our team will reply as soon as possible.

5. Escalation Process

If your issue is not resolved within the stated timeframe or you’re unsatisfied with the response:

1. Reply to the same email thread or message and write “Escalation Request” in the subject line.

2. Your case will be reviewed by a senior support specialist within 2–3 business days.

6. Service Commitment

Espiie.com is dedicated to:

• Providing clear and honest communication.

• Respecting your privacy and data security.

• Treating all customers with professionalism, empathy, and respect.

7. Feedback and Suggestions

We appreciate your feedback!

If you have suggestions on how we can improve our service, please email us at feedback@espiie.com.

8. Contact Summary

Customer Support: support@espiie.com

Website: www.espiie.com

Social Media: @EspiieOfficial